If our product fails to function as intended or has a design-related issue, our design team will investigate. Should we be unable to resolve the issue within 2 business days, we will gladly provide a 100% refund.
To qualify for a refund, you must submit a request within 30 days of your purchase, including valid reasons and adhering to all other terms stated here. No refund requests will be accepted after this 30-day period.
To facilitate issue resolution, please supply relevant images of any problems encountered, enabling our team to investigate and address the issue.
Refunds may be denied to those who misuse or interact improperly with our products or services.
We require you to allow us the opportunity to resolve the issue, maintain communication, and cooperate with us throughout the process.
Once a refund has been issued, all product files must be deleted from your storage.
Please ensure you are well-informed about the product and your needs before purchasing. Refund requests due to lack of understanding may not be approved.
Acknowledgment of Policy
Please carefully review our refund policy and product details before making a purchase. By proceeding with your order, you accept and agree to these terms and conditions. If you do not agree, we kindly ask that you refrain from placing an order.
If the conditions above are met, you may be eligible for a refund. Contact us at support@svgtown.com, and we will respond within 24 hours.
This refund policy was last updated on November 1, 2024.
